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POSITION FILLED: Head of Client Success, EMEA & N. America (Maternity cover)

Updated: Aug 9, 2021

Location: Hybrid - London HQ & remote working

Reports to: Chief Operating Officer

Inskin Media delivers high impact digital advertising across more than 2,000 premium websites globally, working with 260 publishers and more than 1,000 leading brands. The powerful, impactful rich-media formats command attention on any device through eye-catching creative that blends seamlessly with each individual environment. With user experience our central priority, we achieve that fine balance between impact and experience.

Standardisation technology ensures every ad works perfectly, regardless of platform, media or design, simplifying the process for brands and agencies keen to take advantage of these hugely memorable and powerfully effective advertising opportunities.

Founded in the UK in 2009, Inskin Media now operates internationally, with 8 offices around the globe.

The Role

As the Head of Client Success, EMEA & NA, the overall responsibility is to ensure the team is delivering excellence and meeting internal and external stakeholders ever-changing requirements. Responsibilities include overseeing and managing a team to ensure the success of the campaign lifecycle from creative execution to publisher management. Creating efficient processes and best practices within the team is key to providing the service required to secure repeat business and ensure internal commercial stakeholders are catered for in order to hit agreed company growth goals.

Key Responsibilities


  • Providing leadership and guidance

  • Individual training, development and wellbeing support

  • Developing and monitoring team OKRs

  • Hiring and onboarding talent

  • Architect and optimiser of internal processes

Campaign Management

  • Oversee and ensure successful campaign management lifecycle:

  • Salesforce entry - allocating campaigns

  • Enforcing SLAs for creative best practices

  • Creative calls with clients and agencies

  • Communication across various stakeholders: agency/direct client, sales, design and ad ops

  • Providing EOCR reporting and screenshots to agencies, along with ad hoc interim summaries on request

  • Managing complex campaigns and self-service clients

  • Responsible for the design priority queue with Production Manager and Creative Director

  • Troubleshooting creative issues with Design team

Inventory / Media Planning / Publisher management

  • Operationalising the media plan

  • Ensuring Salesforce booking is mirrored in the internal ad server (ISAP) plan

  • Planning campaigns in ISAP, especially complex campaigns with extensive line items

  • Aligning campaign KPI's/objectives when allocating budget to specific formats/sites

  • Allocating revenue to publisher partners to achieve agreed commercial goals

  • Troubleshooting any ISAP issues with Ad Ops Director & Head of Engineering

  • Set up of DMP audiences and first-party keywords as well as creating insights for campaigns required in post-campaign analysis.

  • Liaising with Publishers on a daily basis:

  • Checking data studio inventory/geo reports and communicating with Publishers for inventory requirements

  • Sending direct campaign deals to publishers and responsible for ongoing management

  • Responsible for inventory management analysis for Tier 1 EMEA publishers

  • Manual PO fill rate reports to specific publishers

Stakeholder management

  • Weekly team sync with Sales, Publisher Services and Ad Operations on incoming campaigns, delivery and programmatic requirements

  • Collaborating with Head of Publisher Services for French Publishers (business development, integrations, reporting requirements)

  • Acting as backup support for International Publishers (DE/FR) and sending an Index Exchange inclusion list

  • Commercial deal updates with Head of UK Publishers to ensure revenue is allocated appropriately on a monthly basis

  • APAC Team support: international campaign delivery support, DMP troubleshooting

Recent, Ongoing and Future Projects

  • Arc onboarding process with agencies

  • Working with Ad Ops Director and Ops Director APAC for any operational requests that affect all operations teams:

  • ISAP related queries

  • Tech priority queue - Asana tickets under operational

  • Agency / EOCR reporting overhaul

  • Management of the monthly PO run with Head of Integrations and Publishers:

  • Oversee the network PO report, currencies, CPMs, ensuring any specific deals with Publishers have been updated and then signing this off to go live

  • Publisher queries on POs and amending where necessary once sent out

  • Approving invoices from finance that are special deals

  • Working with Tech team to manage:

  • Screenshot tool troubleshooting

  • Interactive Channel List management: noting down requests per market, sales team and providing updates to technology

  • Liaising with Finance over sales related queries, any ad hoc queries (questions they have regarding bookings)

  • Setting up logins for creative approval in ISAP

  • Curating internal operations documentation

  • Creative standard QA process

  • Developing the N.America service model and hiring requirements in conjunction with internal stakeholders

Experience & Skills Requirements

  • 5+ years of experience effectively managing a team

  • 5+ years of experience within the Digital Media industry

  • Excellent communicator

  • Ability to work efficiently and effectively under pressure

  • Inclination towards project management, possessing appropriate organisational skills

  • Experience developing internal processes and efficiently managing multiple workstreams

  • Team player, can collaborate well with others in order to achieve desired results

Please send your CV and cover letter to

Inskin Media is an equal opportunities employer committed to building a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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