POSITION FILLED: Senior Client Success Executive/Client Success Manager, EMEA

Position: Senior Client Success Executive/Client Success Manager, EMEA

Location: Central London

Reports: Head of Client Success

Job Type: Client Success

The Role:

An opportunity for an enthusiastic individual to join Inskin to work with our clients within

media, creative agencies and publishers. We want to take our clients on a journey, to ensure

that they are partnered with a trusted and reputable company.

The first area focuses on the beginning of a client journey. This requires working directly with

InSkin Media’s clients within the creative and media agency world. The second is Publisher

focused, where the candidate is responsible for media planning and data strategy, managing

the day to day relations with Inskins blue-chip publishing clients but also to ensure that each

campaign has sufficient inventory for delivery.

This is a hands-on role, you will be the main point of contact externally throughout the client

journey, therefore the ability to communicate effectively and provide outstanding service to

all our clients and agencies are both key.

You will need to manage your time effectively, successfully coordinating cross-department

efforts. You will be liaising directly with internal Design, Ad Operations and Integrations

teams on a daily basis ensuring campaigns and sites go live on time.

You will also be responsible for providing support internally to the Commercial team; giving

regular updates on campaigns, helping support them with briefs as well as joining them on

client creative calls.

Being able to multitask as well as use initiative are essential; the role requires an organised

individual to be able to keep track of and report on all activities, and take ownership of both

client partnership and also the campaign journey for the client.

Responsibilities:

Client Success

● Working together with the Head of Client Success to determine how campaigns should be

allocated within the team

● Supporting Sales and Clients

o Organising and leading creative calls to ensure Clients understand Inskin product

requirement

o Providing support to Sales at brief stages for creative, inventory and data queries

● Working closely with the Head of Client Success to ensure that all campaigns are managed

effectively from start to end and timelines are communicated with clients

● Planning / inventory management for EMEA campaigns.

o To determine budget is allocated to the relevant sites within the Inskin network,

factoring in relevance to the brand as well as Publisher margins

o Monitoring Publisher fill rates (inventory)

● Working closely with Ad Operations to guarantee that campaigns are delivered on a data and

contextual level

● Being the main point of call internally and externally to ensure that all data targeting needs

are met for campaigns

● Essential to ensure all aspect of the role is met by providing screenshots and end of campaign

reporting to agencies

● Help mentor the junior team members to ensure they are fulfilling their day to day roles

● Supporting the Head of Client Success with mini project roles

Skills:

● Self starter

● Positive, enthusiastic and passionate

● Excellent verbal and written communication skills

● Proactive approach to work, hands on

● Presentation skills

● Organised and strong attention to detail

● Experience in client facing role

● High degree of self-motivation; works well both as an individual and as part of a team

● Knowledge and understanding of digital media & digital advertising

● Propensity to adapt to changing environments

● Good understanding of creative format execution

Experience:

● Minimum 2-3 years in a digital creative/ops role

● Relevant degree

Languages - German or French desirable

Benefits

● Hybrid working environment with the option to work from home or from our co-working space in Soho

● Private medical insurance and EAP

● Annual bonus scheme

● 25 days holiday (plus bank holidays and your birthday off and an extra day at Christmas)

● Cycle to work scheme

● Season ticket loan scheme

● Birthdays off

Interested? Please email gurpreet.dhesi@inskinmedia.com with your CV. Good luck!

Inskin Media is an equal opportunities employer committed to building a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status